Cancellation and Refund Agreement

1. Scope and contact

This agreement covers Message34 digital communication packages, software access, integrations, design and consultancy. The provider is SETUP34 REKLAM DANIŞMANLIK HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ. It should be read together with the Distance Sales Agreement and the accepted order or quotation.

Send cancellation, withdrawal and refund notices to destek@message34.com or in writing to Halkalı Merkez Mah. Halkalı Cad. Tekno Park İdare Binası No: 281/23 İç Kapı No: 57, Küçükçekmece / İstanbul. For assistance, call +90 212 522 8834. A written or durable-medium notice allows the request and date to be documented.

2. Consumer withdrawal right

A customer acting outside their trade or profession may withdraw from a service contract within 14 days of its conclusion, without giving a reason or paying a penalty, unless a statutory exception applies. Sending a clear withdrawal notice before the deadline is sufficient; using a particular form or obtaining prior approval is not required. Statutory extensions apply if the required withdrawal information was not provided.

3. Digital services and exceptions

Under the applicable distance contracts rules, electronic services performed instantly, intangible goods delivered instantly, and services started with the consumer's approval before the withdrawal period expires may be excluded from withdrawal when the legal conditions are met.

Opening an account, viewing this page or submitting an enquiry is not, by itself, approval to start a paid service early. A package, credit or subscription is not automatically non-refundable merely because it is digital. Whether an exception applies depends on the actual service, information given and relevant approval. Rights relating to defective or incomplete services remain unaffected.

4. Package cancellation and business purchases

For cancellation outside a statutory withdrawal right, the accepted order's service period, completed work, unused entitlement and applicable termination rules are considered. The calculation and any amount to be refunded are explained to the customer. This page does not introduce a blanket cancellation penalty or forfeiture of all unused credits.

For monthly or annual services, stopping future renewal and refunding the current period are separate matters. If a renewal arrangement exists, cancellation is handled according to that arrangement and mandatory law. Business purchases are governed by the accepted quotation or service contract and applicable law; the consumer withdrawal regime does not automatically apply to them.

5. Refund process

For a valid consumer withdrawal from a service contract, all collected payments are refunded within 14 days after the notice reaches the Provider. Refunds are made in one payment, using a method suitable for the original payment instrument, without imposing a charge or obligation on the consumer. Bank or payment provider processing times may affect when the refund is visible in the account.

For duplicate, erroneous or unauthorised charges, or a service that cannot be delivered, contact us with the order reference and a description. Statutory rights and applicable refund deadlines are preserved. Do not send full card numbers, card security codes or passwords.

6. What to include in your request

• Your name or company name and a contact email address.
• The service/package and order or invoice reference, if available.
• The order date and a clear statement of withdrawal or cancellation.

An explanation may help resolve a service problem, but a reason is not required to exercise a statutory withdrawal right.

7. Complaints and statutory rights

Nothing in this agreement limits mandatory rights concerning defective services, non-performance or subscription termination. Consumers may apply to the competent consumer arbitration committee or consumer court under the applicable limits and procedural rules.